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- TERMS AND CONDITIONS -


Patment:

Payment options include UPI, credit cards, debit cards and net banking for the items offered on the website.

- Online payments are quick payment methods, and they are advised to guarantee that your transaction is processed more quickly.

- We won’t be able to accept the Cash on Delivery option.

Shipping/Delivery Policy:
  • Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 4-5 working days of being dispatched.
  • Orders placed after 2 pm will be shipped the next business day.
  • Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
  • The estimated delivery time may vary depending on the customer's geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 199 are subject to Rs. 50 delivery fee.
  • Delivery times are estimated and begin from the date of shipment, not the date of order.
  • We don’t ship orders on Sundays.
  • If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
  • If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
  • Customers should avoid accepting altered or damaged packages.
  • Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Tracking:

After the order has been shipped you can track your order by your Tracking ID.

An E-mail & WhatsApp message containing your package tracking information will be sent after shipment. You can also sign in with your details and track the status with your Tracking ID. You can reach out to us on our email ID: help@nutrielement.in or reach out on WhatsApp at 8764775995 if you have any queries.

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 4 Hours of placing an order. For canceling your order, kindly send cancellation request via a phone call or email us on help@nutrielement.in. If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered.

General Scenario:

In case we receive a cancellation e-mail and till the time the order has already been "processed" by us, the order cannot be cancelled. True-elements.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by True-elements.com and accept Nutrielement.in's decision regarding the cancellation.

Cancellation of Order by Nutrielement.in:

Nutrielement.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Nutrielement.in for re-delivery shall be claimed from the User.

Refunds Policy:

Refunds are made within 3 to 5 business days of the order being cancelled by Nutri Element. Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid. 

 When a return is not applicable the refunds will be done in the form of True Cash.

Replacement / Return Policy by Nutrielement.in:

In 7 days except the following:

  • Products perishable in nature.
  • Items that have been used or opened.
  • An item not returned in the condition it was received.
  • Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that the wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning it. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:
  • The replacement request must be made within 7 days of purchase.
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  • Our logistics partners will attempt delivery of the items twice. In case the delivery is not executed during all two attempts, due to the recipient not being available / premises locked, etc., the customer will be refunded the order amount after deducting the shipping charges. (The customer will pay shipping charges)
  • Food items once opened, would not be taken back except for the reasons mentioned above.
  • When return is not applicable the refunds will be done in the form of Real Cash.
Cases of goods unavailability or service problem:
  • If the item sent for replacement is not available, we will try to give you the best possible alternatives, but in the end choice of customer will be final.
  • If the order is confirmed by us and the order is not able to ship the product on time, then we give refunds to the customer if the customer demands.
  • A 100% refund will be given if the product is not available or not able to ship the products.
  • For couriered products, If the delivery address is outside the service area, then only a 100% refund will be given.
Items Damaged in Shipping:

Products received in a damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage - if it is a courier issue or a packaging issue.

Food items once opened, would not be taken back.